Due to translation reasons, please refer to the Chinese version for the final content。
All dispute resolution channels only support Chinese laws and Shenzhen courts in China。
Latest revision date: February 2024
@2024 Shenzhen Ping'an Tianxia Electronic Equipment Co., Ltd. and all its subsidiaries
All rights reserved
Privacy Policy
Important Notice
Shenzhen Ping An Tianxia Company attaches great importance to your privacy. This Privacy Policy (hereinafter referred to as "this Policy") aims to explain how Shenzhen Ping'an Tianxia Electronic Equipment Co., Ltd. and all its subsidiaries (hereinafter referred to as "Shenzhen Ping'an Tianxia Company" or "we") will collect, store, use, disclose, share, and transfer your information.
Before using all websites, software, or other services provided by Shenzhen Ping'an Tianxia Company (hereinafter referred to as "Shenzhen Ping'an Tianxia Company Services"), please read this policy carefully. Your usage behavior will be deemed as acceptance of this policy, and you agree that Shenzhen Ping'an Tianxia Company will collect, store, use, disclose, share, and transfer your information in accordance with the provisions of this policy. If some of the terms of this policy are incomplete or outdated, or if it is necessary to modify this policy for your benefit, Shenzhen Ping'an Tianxia Company may modify this policy at any time. If Shenzhen Ping'an Tianxia Company makes significant changes to this policy, we will publish the latest revised policy on our official website, and the new policy will take effect immediately after publication.
What information do we collect
When you use (including through the products you connect to) the services of Shenzhen Ping'an Tianxia Company, Shenzhen Ping'an Tianxia Company will collect your information, including personal information and non personal information, based on the purposes and methods of this policy.
Personal information refers to data related to a specific individual that can be combined with other information to identify that individual, including but not limited to your name, date of birth, mailing address, phone number, email address, payment information, video content containing personal information, etc.
Non personal information refers to data other than personal information that cannot be directly linked to any specific individual, such as occupation, language, postal code, area code, serial number, URL, automatically recorded access data (such as browser type, domain name, page views, referral pages, IP address, and page navigation), unique product identifiers for products and your mobile devices, video content that does not contain personal information, the country and time zone where the product is accessed, geographic location, mobile phone operator identification, device software platform, and hardware information.
How do we collect information
Shenzhen Ping An Tianxia Company collects your personal information through the following methods:
When you log in to your Shenzhen Ping An Tianxia company account and activate the product:
When you create an account to use the services of Shenzhen Ping'an Tianxia Company or register products to access and view online videos, you voluntarily provide your personal information. In addition, when you install and activate the product, if the product needs to be connected to the services of Shenzhen Ping An Tianxia Company and linked to your account, we may require you to provide some unique product basic information, such as product name, product verification code, and serial number.
When you use the services of Shenzhen Ping'an Tianxia Company to save videos:
When you save content through the services of Shenzhen Ping'an Tianxia Company, such as video clips, live streams, and images (user content), we will collect personal information so that you can save user content.
When you contact us for support:
When you reply to our emails, contact our after-sales service, or use our user support tools, we need to collect your information to provide you with support, use your account information to verify your identity, and confirm your product.
Shenzhen Ping An Tianxia Company will collect your non personal information through the following methods:
When you use our services to help us understand your usage behavior, improve Shenzhen Ping'an Tianxia company services, and provide you with after-sales service:
When you use our services, we typically collect industry standard non personal information. We collect this type of information to provide you with a better experience, prevent misuse, and ensure the normal use of our services. We may also record some adjustments you make to the product through the services of Shenzhen Ping'an Tianxia Company. We will store the collected non personal information together with the information directly collected by the product. If you have any questions about the security and privacy settings of your mobile device, please refer to the instructions of your mobile service provider or mobile device manufacturer to adjust your settings.
We also use cookies, website beacons, pixel tags, and other technologies to record and store your settings, improve our advertising effectiveness, and collect some non personal information such as log data and device data. In particular, the cookies we use allow us to link your usage behavior of Shenzhen Ping'an Tianxia Company services with the account information we store or other information we store during your use of Shenzhen Ping'an Tianxia Company services. This can help us better understand your usage behavior, identify and resolve your issues, and assist us in managing and improving Shenzhen Ping'an Tianxia Company services and products. The use of cookies can also help you better utilize our services provided by Shenzhen Ping'an Tianxia Company.
When your user content flows into our service:
When you use the recording or streaming function of the product, we may directly record and transmit video and/or audio from the product. This may include screenshots and attaching some screenshot information in the notification sent via email, analyzing the data to confirm your purpose, and other situations. We may transmit information from the products we provide to you in order to notify you in case of any situation.
Your choice
We believe that if we have a better understanding of you and your preferences, you will enjoy a better personalized user experience. Of course, you can also limit the information you provide to us and the information we send to you through account settings.
Cookies and Tracking
You can manage the use of cookies on your mobile device and browser by adjusting your privacy and security settings. Considering the differences between mobile devices and browsers, please refer to the user manuals of your mobile device and browser to learn about cookies and other privacy and security settings required. If you choose to block the use of cookies, it may affect your use of services provided by Shenzhen Ping'an Tianxia Company.
Currently, you are unable to set our data collection and usage to 'Do Not Track'.
Equipment data
You can manage the device data you provide to us through your mobile device and mobile browser by setting privacy and security settings on your mobile device. Please consult your mobile service provider or device manufacturer to learn how to adjust settings.
How we use information
In order to provide you with a better user experience, Shenzhen Ping'an Tianxia Company may use the personal information collected from you for the following purposes, including but not limited to:
Implement, maintain, improve, and develop the services and products of Shenzhen Ping'an Tianxia Company;
Enhance the security of our services and products, such as user authentication, security prevention, fraud detection, archiving, and backup;
Conduct internal purposes such as auditing, analysis, and customer research;
Send you emails, text messages (including commercial text messages), push notifications, etc. to promote or advertise Shenzhen Ping'an Tianxia Company's services and products, as well as send important notifications (such as reminders, technical notifications, updates, alerts, support and management messages, service notifications, and other messages). Due to the importance of notifications for communication between you and Shenzhen Ping An Tianxia Company, you cannot cancel accepting these notifications.
Shenzhen Ping An Tianxia Company will send you new products and services through electronic communication unless you cancel your subscription. We will also use the information collected in accordance with this policy with your consent or within the scope permitted by law.
How do we share information
We may share your personal information in the following situations:
If our affiliated companies need to use your personal information for the purposes of this policy, we will share it with them;
We will entrust service providers, suppliers, technicians, and other third parties to assist us in transmitting, storing, and protecting some of your data, which will also help us effectively manage the services and products of Shenzhen Ping An Tianxia Company. Except for the aforementioned purposes and to protect your personal information, these third parties are unable to use your information;
If we believe in good faith that the law requires us to provide your information to third parties. For example, complying with legal regulations and government orders; Responding to subpoenas or similar legal proceedings, including legal enforcement agencies, regulatory agencies, and courts in the countries where we operate; Protect the interests of users served by Shenzhen Ping'an Tianxia Company; Responding to third-party claims that the use of services provided by Shenzhen Ping An Tianxia Company infringes upon their rights; To protect the health and safety of users or the public served by Shenzhen Ping'an Tianxia Company in emergency situations; Or to comply with our service agreement.
If Shenzhen Ping'an Tianxia Company and/or all or part of its assets are sold or transferred, your personal information may be part of the sale or transfer;
If we believe in good faith that it is required or permitted by law to protect our legitimate business interests, we will share information. For example, to support auditing, compliance, and corporate governance needs, we will share necessary personal information; Anti fraud or anti criminal activities; To protect the rights of Shenzhen Ping'an Tianxia Company, its affiliated companies, and users; Or sharing information is part of the legal process related to Shenzhen Ping An Tianxia Company.
We will also publicly or disclose your shared personal information to third parties, such as:
For the same reason of sharing personal information;
To better understand customers' usage of services and products provided by Shenzhen Ping'an Tianxia Company, in order to optimize your user experience, enhance our products, or provide better services;
For our own research and data analysis purposes;
Our suppliers need to conduct analysis and research;
Enable us to better execute targeted content.
Protection of Personal Information
Shenzhen Ping An Tianxia Company implements commercially reasonable management, technical, and physical security measures to protect users' personal information. We will also regularly inspect and evaluate the effectiveness of our security measures. Based on the purpose stated in this policy, Shenzhen Ping An Tianxia Company will retain your personal information for a certain period of time. However, Internet transmission methods or electronic storage methods are not 100% secure. Therefore, please understand that although Shenzhen Ping'an Tianxia Company has made every effort to protect your personal information, it cannot guarantee absolute security of your personal information under existing security technology measures. Your personal information may be leaked or stolen due to force majeure or various security issues not caused by Shenzhen Ping'an Tianxia Company. You agree that Shenzhen Ping'an Tianxia Company may be exempt from liability for any losses caused to you as a result. If you have any questions about the security of our services provided by Ping An Tian Xia Company in Shenzhen, you can contact us by phone or email through the support information provided by Ping An Tian Xia Company in your country.
Accessing and changing your personal information
Saving your personal information can help us provide you with some of the associated services you need most. You can access and update your personal information through your account. When you perform account settings, account cancellation, and delete your current files and data, we may not be able to delete previous communication records. In addition, due to some of our service methods, after you delete some information, we may temporarily keep a backup of this information until it is permanently deleted.
During the existence of your account or the provision of services to you, as well as to maintain communication records with you for financial reporting purposes, we will retain your personal information. To comply with our legal obligations, resolve disputes, and enforce our agreement with you, we will also retain and use your personal information.
Privacy of minors
Shenzhen Ping'an Tianxia Company will not provide any Shenzhen Ping'an Tianxia Company services to any child under the age of 18 (or similar minimum age specified in relevant jurisdictions). If we discover that any account is associated with or registered by a child under the age of 18 (or a similar minimum age in the relevant jurisdiction), we will immediately delete the relevant account information. If you are a parent or guardian of a child under the age of 18 (or a similar minimum age as required by relevant jurisdictions) and believe that your child has disclosed her/his personal information to us, please contact us immediately through the phone or email provided on the support information of Shenzhen Ping'an Tianxia Company in the corresponding country. Parents or guardians of children under the age of 18 (or similar minimum age in relevant jurisdictions) may inspect and request the deletion of their children's personal information and prohibit us from using it.
Globalization operation
You agree to our information processing methods, including the collection, storage, use, transmission, and sharing of your information as described in this policy, as well as the transfer and transmission of your information to any country in the world where our servers, service providers, or partners are located, regardless of where you use our services. You are aware that the laws, regulations, and national standards in some countries or regions where your information is stored may differ from those in your country. In the European Economic Area, we will store your personal information encrypted (including using third-party storage) within the European Economic Area and we will not transfer it to countries or regions outside of the European Economic Area.
contact information
If you have any questions about our practices in privacy protection or this policy, please contact us. You can find our contact phone number or email in the support information of the relevant country. Please provide: (1) your name and contact information when contacting us; (2) Your detailed requirements or corresponding website links and opinions.
